Terms and Conditions Do-It-Yourself Boxed Units:

Shipping Time:

Shipping time may vary. Please allow 3-6 weeks for delivery.

Free Shipping

Free Shipping in the Continental US. Installation charges vary, please call 410-620-3690 for a quote.

Return Policy and Credits
We are committed to providing fast and efficient service. If you are not happy with your order, we will refund you the total product costs that you were charged minus shipping costs. This policy applies as long as the items are returned within 30 days from shipping date and not opened.

Refund Information: Orders returned do not receive shipping reimbursements and are charged the actual shipping costs to and from our warehouse. If a returned item was a Free Shipping item from us, the refund for the product will be minus the actual shipping charges.

Shipping Policy and Liability for Concealed Damage
Playnation3 requires the customer to refuse delivery or note damage upon receipt if an item is in condition not suitable or possibly not suitable for use. Failure to sign a delivery receipt as damaged and/or with missing parts removes Playnation3 and the delivering carrier from any liability.

Replacement Parts for Concealed Damage/Defect Freight
Unfortunately, sometimes packages arrive with damaged, defective, or missing parts. At Playnation3 we guarantee you will receive all parts - correct and functioning properly. All replacement part orders are shipped standard ground delivery (regardless of the initial shipment type) unless the consignee chooses to pay for the difference in expedited shipping.

If your item was sent via freight truck and it was signed and accepted, the order cannot be returned unless shipping is paid both ways by the customer and the item has not been opened or used/installed. If there is damage, part error, or loss in this situation, replacement parts must be issued.

Replacement Shipments for Damaged Orders
If an order is refused at time of delivery due to damage, Playnation3 will resend a new package out as soon as the damaged item is returned to our warehouse. The order must be canceled with a Playnation3 phone customer service representative to avoid having a re-shipment.

Canceling a Recently Placed Order
As long as an order has not been processed, your order may be canceled. Orders cannot be canceled by email, by message, or after they have been shipped. Please be certain about your order as often times it is impossible to stop a shipment that already has a tracking number placed on it.

Promotional Offers
From time to time, we may provide promotional offers such as discounts or free services. The promotional offers are only valid from the time they are issued to the expiration date advertised in the ad. To take advantage of these offers a promotional code must be used when ordering. Customers can not use more than one promotional code per order. This means you can not take advantage of two different promotional offers for the same order.